Shipping policy
Processing Times
All orders are processed within 1–3 business days after purchase confirmation.
Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking information.
Please note that processing times may be slightly extended during limited edition drops and high-demand release periods.
Shipping Carrier
All orders are shipped securely through FedEx.
Available shipping options will be displayed at checkout based on your location.
Shipping Options
FedEx Standard Home Delivery
Estimated delivery time: 5–8 working days
FedEx International Home Delivery
Estimated delivery time: 6–12 working days
Delivery estimates may vary depending on destination, customs processing, and local carrier conditions.
Tracking Information
Once your order has shipped, tracking details will be sent to the email address provided during checkout.
Please allow up to 24 hours for tracking updates to appear within the FedEx tracking system.
Limited Edition Releases
Products released as part of limited drops may require additional handling and packaging preparation to maintain presentation quality and serialized packaging integrity.
Orders are fulfilled in the order they are received.
Duties & Taxes
All import duties and applicable taxes are included in the final product price at checkout.
Customers will not be required to pay additional import charges upon delivery.
Shipping Address Accuracy
Please ensure all shipping information is entered correctly before placing your order.
SUPERNOVA is not responsible for delays or delivery issues caused by incorrect address information provided at checkout.
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery or the last tracking update.
We will work directly with FedEx to help resolve the issue as quickly as possible.
Contact:
help@snvgear.com
Delivery Delays
SUPERNOVA is not responsible for shipping delays caused by:
- customs processing
- weather conditions
- carrier delays
- local delivery disruptions
- incorrect shipping information
We appreciate your patience during unforeseen circumstances.
Contact
For shipping-related inquiries, please contact: